Question 1

HOW LONG DOES DELIVERY TAKE?

Accepted Answer

Delivery times vary by product. Standard items ship within 2-3 weeks; most made-to-order pieces within 4-6 weeks; fully bespoke pieces within 6-10 weeks from order confirmation. Each product page lists its specific lead time.

Question 2

IS DELIVERY FREE?

Accepted Answer

Yes, delivery within the UAE is complimentary on all orders regardless of order value.

Question 3

DO YOU SHIP INTERNATIONALLY?

Accepted Answer

We currently deliver within the UAE only. For international enquiries, please contact us directly and we will arrange shipping on a case-by-case basis.

Question 4

CAN I TRACK MY ORDER?

Accepted Answer

Once your order is dispatched, you will receive a tracking notification via email and WhatsApp with delivery updates.

Question 5

CAN I RETURN AN ITEM?

Accepted Answer

All pieces are made to order and are non-returnable. Please review your selections carefully before purchasing, including material, finish, and dimensions.

Question 6

WHAT IF MY ITEM ARRIVES DAMAGED?

Accepted Answer

In the unlikely event of a manufacturing defect or shipping damage, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or repair.

Question 7

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We accept all major credit and debit cards through our secure payment processor, Stripe. Apple Pay and Google Pay are also supported. You can also pay in 4 interest-free installments with Tabby (UAE bank cards only).

Question 8

IS PAYMENT SECURE?

Accepted Answer

All payments are processed through Stripe with bank-level encryption. We never store your card details on our servers.

Question 9

DO YOU OFFER SPLIT PAYMENTS?

Accepted Answer

Yes. Pay in 4 interest-free installments with Tabby at checkout (UAE bank cards). For fully bespoke pieces, we also offer a 50/50 payment structure: 50% deposit to commence production and 50% before delivery.

Question 10

HOW CAN I REACH YOU?

Accepted Answer

You can reach us via the chat widget on this website, by email at hello@formeobjects.com, or by WhatsApp. Our team responds within 24 hours.

Question 11

WHERE ARE YOU LOCATED?

Accepted Answer

Our studio is located in Dubai Design District (d3), Dubai, UAE. Visits are by appointment only.

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